Refund policy

Returns & Refunds

We want you to love your socks. If something’s not right, here’s how we’ll fix it.

Faulty, Damaged or Wrong Items

Under the Australian Consumer Law, you’re entitled to a repair, replacement or refund if your socks are faulty, damaged, not as described, or not what you ordered. These rights apply to every purchase, including discounted items and packs.

If this happens, email us at info@oddsocksaustralia.com with your order number and a photo of the problem. In most cases you won’t need to send anything back: we’ll send a replacement or refund, whichever you prefer. If we do need the item returned, we’ll cover the postage.

Change of Mind

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it: unworn, unwashed, with tags, and in its original packaging. You’ll also need your order number or proof of purchase. For hygiene reasons, we can’t accept change-of-mind returns on socks that have been worn or washed.

Change-of-mind returns are refunded for the amount you paid for the item, after any discount. Return postage is at your cost, and original shipping costs aren’t refunded.

Packs

You can return a whole pack, or individual pairs from a pack. For individual pairs, we’ll refund the amount you paid for those pairs, as shown on your order.

Gifts

If you received Odd Socks as a gift, we’re happy to exchange them or give you store credit. Refunds go back to the original buyer’s payment method.

How to Start a Return

To start a return, contact us at info@oddsocksaustralia.com with your order number and what you’d like to return. We’ll reply with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Sending a Return

For change-of-mind returns, we recommend using a tracked postage service, as we can’t refund items that don’t reach us.

Refunds

Once we’ve received and checked your return, we’ll let you know. Approved refunds go back to your original payment method within 10 business days.

Late or Missing Refunds

If your refund hasn’t arrived after 10 business days, please check with your bank or card provider first, as refunds can take a little longer to appear. If it’s still missing, email us at info@oddsocksaustralia.com and we’ll look into it.

Questions?

You can always contact us with any return question at info@oddsocksaustralia.com.